Knowledge Base
Frequently Asked Questions
Find everything you need to know about our all-in-one school management platform. Explore 50+ common questions below.
Categories
General & Platform Overview
It is a comprehensive, cloud-based platform designed to manage all school operations seamlessly, from admissions and attendance to fee collection, library, and transport.
Yes! We provide a built-in Content Management System (CMS) with multi-language support so you can easily manage your school’s public-facing website and blog directly from the admin panel.
Yes, our platform is 100% cloud-hosted. You don't need to install any software or manage servers on-site.
Absolutely. The platform is highly responsive and works flawlessly on desktop, tablets, and all mobile devices. Both parents and staff can log in on the go.
No. We built this software keeping real-world school operations in mind. It is streamlined to contain only the tools that schools actually use daily.
Yes, our Enterprise multi-tenant architecture allows trusts and societies to manage multiple school branches from a central administration console.
Yes, the public CMS and the internal dashboards can be configured to support multiple languages for diverse demographics.
We offer bulk data import features (CSV/Excel) so you can seamlessly migrate your historical student, staff, and financial data into our system.
Yes, we provide an AI-powered chatbot that can assist both visitors on your public website and users navigating the dashboard.
Typically, a school can go live within 24 to 48 hours after providing the initial master data (students, classes, and teachers).
Administration & Setup
Yes, in the staff section you can set any kind of custom role title (e.g., Accountant, Librarian) and give them custom module access based on your needs.
Yes, you can upload your school logo, favicon, signature, and choose a custom color palette for your school’s dedicated portal.
Admins can create dynamic fee plans, assign them to classes or specific students, set late fee rules, and generate automated digital invoices.
Yes, we integrate with major payment gateways (Stripe, Razorpay, etc.) so parents can pay fees online seamlessly.
The library module lets you catalog books, manage categories, issue books to students/staff, and track due dates and fines.
Yes. You can manage vehicles, drivers, routes, stops, and assign students to specific routes to automatically calculate transport fees.
Yes, you can manage hostel blocks, room types, bed allocations, and generate hostel fee invoices for boarding students.
Yes, the system supports automated email and SMS alerts for fee reminders, attendance, and general announcements.
Yes, we have a 1-click academic promotion tool that moves selected students to the next class while carrying over necessary fee balances.
Academic & Teachers
Teachers can mark attendance rapidly using our grid interface on their mobile or desktop. Parents are notified instantly for absentees.
Yes, teachers can upload PDFs, Word docs, and videos linked to specific courses, chapters, and topics.
Teachers can create assignments with deadlines. Students upload their work, and teachers can grade them digitally with feedback.
Yes, we provide an advanced timetable builder that handles teacher availability, subjects, periods, and room capacities.
You can schedule exams, assign invigilators, input marks, and automatically calculate grades based on customized grading scales.
Yes, once marks are entered, the system can bulk-generate beautifully formatted PDF report cards customized for your school.
Yes, our built-in AI assistant helps teachers quickly draft lesson plans, generate quiz questions, and write assignment descriptions.
Yes, staff can apply for leaves through their portal, which is then routed to the admin or HR for approval.
Yes, teachers can create multiple-choice quizzes that students take within their portal for automated grading.
Yes, the grading scales are fully customizable to support GPA, percentage, or custom letter grades (A+, B, etc.).
Parents & Students
Parents have highly flexible login options. They can log in using their Mobile Number + Password, or Email + Password for maximum convenience.
No. We support seamless multi-student management. A parent can log in once and toggle between all their children from a single dashboard.
Students can view their daily timetable, attendance, pending assignments, study materials, exam schedules, and library history.
Yes, parents can view pending invoices, download fee receipts, and pay online securely through the integrated payment gateway.
Yes, parents receive email and SMS alerts for attendance anomalies, fee dues, exam results, and school-wide notices.
Students simply log in, go to the active assignment, and upload their document or type their answer directly into the rich text editor.
If the transport module is active, parents can view the assigned route, vehicle details, driver contact info, and pickup/drop timings.
Yes, the system includes a secure internal messaging feature (if enabled by admin) for parent-teacher communication.
Yes, as soon as admins publish the exam results, students and parents can view and download their digital report card.
Yes, the Quiz module allows students to take timed, secure online assessments right from their dashboard.
Security, Multi-Tenancy & Data
Multi-tenancy means each school operates in its own isolated environment (often on a custom subdomain like school.erp.com) ensuring complete data privacy.
Yes, data is encrypted both in transit (SSL/HTTPS) and at rest. Multi-tenancy logic ensures data cannot bleed across different schools.
Your school retains 100% ownership of all data. We just act as the secure custodian.
Yes, administrators can export student lists, staff details, fee reports, and attendance records into CSV or Excel formats at any time.
Yes, we adhere to strict data protection regulations, allowing for data deletion requests and secure handling of PII (Personally Identifiable Information).
Yes, we perform daily automated database and file backups to ensure you never lose critical school records.
Yes, advanced security settings allow you to restrict admin logins to your school’s campus network if required.
All passwords are cryptographically hashed using modern bcrypt/argon2 algorithms. We never store plain-text passwords.
You can instantly deactivate their account. Their historical data (graded exams, attendance marked) remains intact for compliance.
Yes, our enterprise plans come with a 99.9% uptime guarantee SLA backed by our cloud infrastructure partners.
Pricing, Billing & Support
We offer flexible plans based on the size of your school (student count) or the specific modules you require. Visit our Pricing page for tiers.
No. All our standard subscription plans have zero setup fees. You only pay the transparent monthly or annual subscription cost.
Yes, we offer a 30-day free trial on our premium plans so you can test all features before committing.
No, you can opt for month-to-month billing. However, annual subscriptions come with a significant discount.
We provide 24/7 email ticket support, live chat support during business hours, and priority phone support for Enterprise clients.
Yes, for Enterprise customers, we offer comprehensive on-site or virtual onboarding sessions for your admin staff and teachers.
Yes, as a SaaS platform, all new features, security patches, and regular updates are included free of charge in your active subscription.
Absolutely. You can scale your plan up or down at any time from your billing dashboard based on your changing requirements.
We accept all major credit cards, bank transfers, and standard digital payment wallets for subscription payments.
We do not charge any additional fees. Standard payment gateway processing charges (from Stripe/Razorpay) will apply directly to the transactions.